Call Center первый для теста 1 (cctest1)
| period | calls | queue depth |
Service Level | agents | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| answered | lost | total | a.prior | a.wait | a.talk | 15s | 20s | Ready | Busy | paused | offline | ||||||
| today/now | 0 | 0 | 0 |
|
0 | 0 | 0 | 0 | 2 | 4 | |||||||
| 490 days | 59 | 71 | 130 | 00.03 | 00.12 | 00.48 | 53 | 59 |
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| all time | 95 | 114 | 209 | 00.04 | 00.17 | 00.38 | 72 | 86 | |||||||||
| 30 days | 0 | 6 | 6 | 00.01 | 00.37 | 00.00 | 0 | 0 |
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| status | last call |
today | all time | agent | connected line | controls | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| answ | lost | ring | talk | SL1 | SL2 | answ | lost | ring | talk | SL1 | SL2 | |||||
| чат /offline | 15.09.2020 | 13 | 21 | 00.01 | 00.49 | 12 | 13 | 100 Тест |
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| offline | 0 | 2 | 00.00 | 00.00 | 0 | 0 | 102 MIK PC |
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| autopause 1 /offline | 02.10.2020 | 2 | 7 | 00.01 | 00.02 | 2 | 2 | 103 lindphone in S7 |
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| offline | 105 Zoiper MIK S7 |
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| offline | 10.02.2021 | 27 | 21 | 00.03 | 01.13 | 25 | 27 | 122 SPA922 |
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| offline | 15.02.2021 | 8 | 6 | 00.04 | 00.57 | 7 | 8 | 143 SPA514-2 |
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1 total callers
| pos | start | duration | wait | talk | caller | agent |
|---|---|---|---|---|---|---|
| CHAT:1 | 16:23:46 | 233 days | 24:52 | chat 1: mik | 100 Тест |